Dear Members,
Pursuant to the resolution adopted at the Annual General Meeting held on 26th February 2026, I am pleased to circulate herewith the Framework for Handling Written Complaints as approved by the Johore Bar Committee.
The adoption of this framework reflects our collective commitment to uphold the integrity of our profession, safeguard the interests of members, and foster constructive engagement with the judiciary and relevant authorities. It is our hope that this structured approach will enhance confidence in the Committee’s processes and provide members with a clear avenue for representation.
This framework has been carefully formulated to ensure clarity, transparency, and consistency in addressing written complaints concerning administrative and procedural matters in court and in any other bodies. It sets out the step by step process by which the Committee will receive, review, and act upon such complaints, while keeping members duly informed at all material stages.
R. ANUSHA RAGVAN
CHAIRMAN
Johore Bar Committee: Framework for Handling Written Complaints
This framework outlines the process followed by the Johore Bar Committee (JBC) for handling written complaints from members concerning administrative or procedural matters in court.
The table below details the step-by-step process and the corresponding action taken by the Committee.
| Process Steps | Committee Action |
| 1. Receipt of Complaint | The Johore Bar Committee (“JBC”) receives a written complaint from a member. |
| 2. Preliminary Review | JBC reviews whether the complaint contains sufficient particulars and supporting material, and whether it falls within the proper scope of the Committee. If the complaint is incomplete or outside scope, the complainant shall be informed accordingly. |
| 3. Determination of Nature of Complaint | JBC determines whether the complaint concerns an administrative or procedural matter suitable for representation, as opposed to a matter involving judicial discretion or the merits of a decision. If unsuitable, the complainant shall be informed accordingly. |
| 4. Engagement with Relevant Officer | For complaints within scope, JBC shall engage with the relevant judicial officer and/or registry to raise and address the issue. |
| 5. Escalation (if necessary) | Where the matter is not resolved, JBC shall undertake appropriate escalation through the proper channels, including higher judicial authorities and/or the Bar Council, as JBC deems fit in the circumstances. |
| 6. Ongoing Communication | At all material stages, JBC shall keep the complainant informed of the actions taken and the progress of the complaint. |
| 7. Closure | Upon resolution of the complaint or where no further action is appropriate, JBC shall notify the complainant of the outcome and close the matter. |